Automotive Service Advisor
3.
1 Richmond, KY Richmond, KY Full-time Full-time $55,000 - $95,000 a year $55,000 - $95,000 a year Gates Hyundai of Richmond is looking for a Service Writer to join our team! Automotive Service Writers greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders.
If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work, they also advise customers on other available services.
The Service Advisor is the face of the dealership for service customers.
It is the Service Advisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements.
In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.
Essential Duties include the following but are not limited to:
Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
Actively promote and build rapport with the customer.
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Generate and provide customer with a complete and accurate estimate of repair.
Establish and communicate completion time of repair with customer and technician.
Answer incoming service calls.
Maintain and schedule service appointments.
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index).
Strictly follow the manufacturer's warranty guidelines and procedures.
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property.
Must be able to manage in a fast paced work environment with limited supervision.
Must have great customer service, phone and computer skills.
Previous automotive Service Advisor experience heavily preferred.
Must be a minimum of eighteen years of age.
Must have a valid driver's license.
Must be able to pass pre-employment screening (background & drug test).
Knowledge and Skills:
Goal oriented Able to multitask Good communication skills Computer proficient Job Type:
Full-time
Experience:
Automotive:
1 year (Preferred) Customer Service:
1 year (Preferred) Job Type:
Full-time Pay:
$55,000.
00 - $95,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Day range:
Monday to Friday Rotating weekends Shift:
10 hour shift Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
1 Richmond, KY Richmond, KY Full-time Full-time $55,000 - $95,000 a year $55,000 - $95,000 a year Gates Hyundai of Richmond is looking for a Service Writer to join our team! Automotive Service Writers greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders.
If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work, they also advise customers on other available services.
The Service Advisor is the face of the dealership for service customers.
It is the Service Advisor's responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer's published maintenance schedule and requirements.
In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.
Essential Duties include the following but are not limited to:
Greet customers in a timely, friendly manner and obtain pertinent vehicle information.
Actively promote and build rapport with the customer.
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Generate and provide customer with a complete and accurate estimate of repair.
Establish and communicate completion time of repair with customer and technician.
Answer incoming service calls.
Maintain and schedule service appointments.
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index).
Strictly follow the manufacturer's warranty guidelines and procedures.
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property.
Must be able to manage in a fast paced work environment with limited supervision.
Must have great customer service, phone and computer skills.
Previous automotive Service Advisor experience heavily preferred.
Must be a minimum of eighteen years of age.
Must have a valid driver's license.
Must be able to pass pre-employment screening (background & drug test).
Knowledge and Skills:
Goal oriented Able to multitask Good communication skills Computer proficient Job Type:
Full-time
Experience:
Automotive:
1 year (Preferred) Customer Service:
1 year (Preferred) Job Type:
Full-time Pay:
$55,000.
00 - $95,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Day range:
Monday to Friday Rotating weekends Shift:
10 hour shift Education:
High school or equivalent (Preferred)
Experience:
Customer Service:
1 year (Preferred) License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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